Legal
Privacy notice
Draft — pending legal review (June 2026)
This is a plain-language template prepared for the website build. It is not legal advice and must be reviewed and approved by a qualified data-protection adviser before the site goes live. Retention periods and the named email processor are still to be confirmed.
This notice explains how Avery Grounds Maintenance Limited handles the personal information you give us when you make an enquiry through this website. We keep what we collect to a minimum and never sell it.
Who we are
The data controller is Avery Grounds Maintenance Limited (Company Registration No. 8417811), Millers Gold, Silver Street, West Buckland, Wellington TA21 9NA.
For any privacy question, or to exercise your rights, contact us at hello@averygrounds.co.uk or on 01823 297 015.
What we collect
When you submit the enquiry form we collect the details you provide: your name, company or organisation, email address, phone number, the kind of site, its town or postcode, the number of sites, your timescale, and anything you write in the message.
We also record that you gave consent to be contacted, along with the date and time and the wording you agreed to. For security we process limited technical data (such as a one-way hashed indicator of your network address and basic anti-spam signals) to prevent abuse of the form.
Why we use it (lawful basis)
We use your details to respond to your enquiry, arrange a site visit and provide a proposal. The lawful bases are your consent (which you can withdraw at any time) and our legitimate interest in responding to business enquiries about our services.
We do not use your enquiry details for unrelated marketing, and we do not make automated decisions that have a legal or similarly significant effect on you.
Who we share it with
Your enquiry is passed to GroundsHub, the customer-management system we use to handle and follow up enquiries, acting as our processor under contract.
As a resilience fallback, enquiry notifications may be sent through a transactional email provider (to be confirmed), also acting as our processor. We do not sell your data or share it for third-party marketing.
How long we keep it
We keep enquiry data only as long as needed to deal with your enquiry and for our legitimate business and legal record-keeping. The exact retention period is being confirmed and will be stated here before launch.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability, in line with UK data-protection law.
To exercise any of these, email hello@averygrounds.co.uk. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies & analytics
Analytics are consent-gated and are introduced separately; where used, they are described and controlled through the site's cookie/consent settings. This notice will be updated to reflect any analytics or cookies in use before launch.