Privacy notice

Who we are

The data controller is Avery Gardens Limited, trading as Avery Grounds (Company Registration No. 08417811), Millers Gold, Silver Street, West Buckland, Wellington TA21 9NA.

For any privacy question, or to exercise your rights, contact us at hello@averygrounds.co.uk or on 01823 297 015.

What we collect

When you submit the enquiry form we collect the details you provide: what you need help with, whether it's for a home or a business, your name, company or organisation, email address, phone number, the address of the site (and, for businesses, the kind of site), the number of sites and your timescale for maintenance contracts, anything you write in the message, and any photos you choose to attach.

If you use the address finder, the postcode you type is sent to Ideal Postcodes (Ideal Postcodes Ltd, a UK company) to look up the addresses at that postcode. It isn't sent with your name or contact details.

We also record that you gave consent to be contacted, along with the date and time and the wording you agreed to. To keep the form free of spam, it uses Cloudflare Turnstile, which checks your browser for signs of automated use. Cloudflare acts as our processor. We don't store your network address.

Why we use it (lawful basis)

We use your details to respond to your enquiry, arrange a site visit and send you a proposal — steps you've asked us to take before any contract. We also keep a record of the enquiries we receive, which is in our legitimate interest.

We do not use your enquiry details for unrelated marketing, and we do not make automated decisions that have a legal or similarly significant effect on you.

Who we share it with

Your enquiry is passed to GroundsHub, the customer-management system we use to handle and follow up enquiries, acting as our processor under contract. Any photos you attach are stored by GroundsHub with Cloudflare (Cloudflare, Inc.), its file-storage provider.

This website is hosted by Vercel (Vercel Inc.). It keeps its own copy of each enquiry in a database run by Neon (Neon Inc.), so nothing is lost if GroundsHub is briefly unavailable. That copy's personal details are cleared after 30 days. The record we work from is kept in GroundsHub, as described below.

As a resilience fallback, enquiry notifications may be sent through Resend (Resend, Inc.), a transactional email provider acting as our processor. The address finder uses Ideal Postcodes, as described above. If something on the site goes wrong, an error report is sent to Sentry (Functional Software, Inc.), our error-monitoring processor. Reports are set up not to include what you typed into the form. We do not sell your data or share it for third-party marketing.

Where your data is processed

Your enquiry is handled in GroundsHub, which stores its records in the United Kingdom. Some of our service providers are US companies and may process your information outside the UK: Vercel and Neon (which host this website and its copy of your enquiry), Cloudflare (which stores any photos you attach and runs the form's spam check), Sentry (our error-monitoring provider, which keeps its reports in the EU) and Resend (our fallback email provider).

Where data is transferred outside the UK, we rely on appropriate safeguards — such as the UK's International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses — so your information keeps an equivalent level of protection.

How long we keep it

We keep enquiry data, including any photos you send, for up to 36 months from your last contact with us, then delete or anonymise it. We hold it for this period because enquirers often come back to us after a year or two, and keeping your details means we can pick up where we left off rather than asking you to start again.

If your enquiry becomes a contract, the related records are kept for the life of that relationship and for a period afterwards to meet our legal, accounting and insurance obligations.

If you apply for a job

If you apply for a job or send us your CV, we use it only to consider you for work with us. We keep applications in GroundsHub or our email, and delete unsuccessful and speculative applications after 6 months unless you ask us to keep you in mind for longer.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability, in line with UK data-protection law.

To exercise any of these, email hello@averygrounds.co.uk. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies & analytics

We use privacy-friendly, cookieless analytics (Vercel Web Analytics) to see which pages are useful and where visitors arrive from. It sets no tracking cookies, doesn't follow you across sites, and doesn't identify you — so there's nothing to opt into. We use only the essential cookies needed to make the site work.